Frequently Asked Questions
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Yes, we do ship worldwide. To see the shipping price, add the item to your cart and enter the destination country. Tracked shipping takes usually 4 - 7 working days for most destinations.
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Please contact us on shop(@)iuliastration.com and we will send you the link by email.
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Exchanges or Returns are not possible. Each item is produced upon ordering and we do not keep stock. To ensure every customer receives a flawless new item, any item which is returned is disposed and recycled. Reshipments are not possible and a new order needs to be placed.
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Check the status of your order through the shipping notification which was sent to you by email and contact the shipping provider directly for more information. Contact us on shop(@)iuliastration.com if you have not received the tracking link. Please note that is the customers responsability to monitor + track the order. Notification from the shipping provider are accepted. In case a package is returned, no reshipment is possible. For more information, read our Terms & Conditions.