Frequently Asked Questions

  • Yes.

    Within the US, Canada, Australia, the UK, and EU countries, we offer domestic shipping

  • It depends on the country. To see the shipping cost, add the item to your cart and enter the destination country.

  • Tracked shipping takes usually 4 - 7 working days for most destinations.

  • Yes.

    You’ll receive an automated email notification once your order has been shipped

  • You’ll receive a tracking link via email once your order has shipped, usually within 4 - 7 business days of placing your order. If you don’t see the notification, please check your inbox and spam folder or contact us at shop(@)iuliastration.com, and we’ll resend the tracking link to you.

  • You can track your order through the shipping notification sent to your email and contact the shipping provider directly for detailed updates. If your package appears lost in transit, please reach out to us within 14 days of your order at shop(@)iuliastration.com.

    For full details, please see our Terms & Conditions.

  • No. Exchanges and returns are not available. All items are made to order.

    For full details, please see our Terms & Conditions.